Bookkeeper
CFO / Controller
CPA - small firm
CPA - medium firm
CPA - large firm
Nonprofit Professional
Other
Real Estate Professional
Small Business Owner
High turnover can be costly for companies. Investopedia reports the high cost of employee turnover can reach up to three times the employee's salary. Another study illustrated the negative impact on employee morale, productivity, and company culture. In some cases, high turnover affects the public perception of a company.
On the other hand, high levels of employee engagement positively affect organizations. Attendees will learn the definition of employee engagement. High levels of employee engagement foster customer loyalty and improve organizational performance and stakeholder value. The importance of an employee's manager directly impacts employee engagement. Employees are more engaged when their manager uses customized constructive feedback and a coaching or mentoring style.
Engaged employees improve business results and perform better; companies experience greater customer loyalty and satisfaction. When a manager uses a coaching or mentoring style, employees are engaged with a performance-based approach. Attendees will learn the difference between coaching and mentoring and how to use each effectively. Managers with high employee retention rates increase their "social capital" and reputation as positive leaders and role models.
Learning Objectives:
- Determine the costs of high employee turnover
- Define employee engagement
- Identify intrinsic and extrinsic motivators
- Give examples of employee engagement and generations
- Determine the manager's role and how to provide constructive feedback
- Define and give examples of mentoring
- Define and recall examples of coaching
- List situational examples to reinforce how to use the two different styles to initiate a favorable learning situation and create accountability in the employee
Valerie Pelan, MBA, PCC
Integrated Focus, Inc.
President & Executive Coach
[email protected]
(972) 380-8149
Valerie Pelan, MBA, PCC, President of Integrated Focus, provides high-quality and customized coaching for her clients to ensure they achieve their goals and increase their confidence. Her coaching enables clients to improve their leadership capabilities, make better decisions, and demonstrate a positive approach to organizational dynamics. She works best with clients who want a Coach who understands the complexity of corporate team management and how to collaborate across an organization to achieve business results.
Her clients like her business background and leadership experience and the way she challenged herself to gain strategic expertise to ensure she had career options. Key highlights of her career include leading cross-functional product teams, executive briefings on market research results, and headquarters lead on regulatory activities for Fortune 100 corporations.
Clients describe their coaching sessions as thought-provoking and insightful, enabling them to explore areas that improve their leadership style and interpersonal capabilities. They are leaders motivated to leverage their talents and embrace a forward-looking vision to lead their teams. The coaching sessions provide a safe and confidential space to discuss complex situations.
Examples of clients include a VP of Marketing who improved business results by collaborating across silos, a leader who increased her visibility by leading a complex project and succeeding, and an operations VP who learned the importance of conflict management and teamwork to improve processes. Valerie's clients come from various industries, government agencies, and non-profit leadership.
She is also an Executive Coach for EMBA students at the University of Texas, Dallas Naveen Jindal Graduate School of Management. She speaks on Leadership Presence, employee engagement, and leadership models for companies, non-profits, and professional associations. She is a Professional Certified Coach (PCC) through the International Coaching Federation (ICF), Mentor coach, an MBA, and a Doctoral student in Adult Learning and Workforce Development. Her articles have appeared in the global coaching publication Choice
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